2/10
this has been the greatest disappointment in all my hotel experiences. The advertising and pictures on Expedia were misleading. Upon arrival, we quickly realized that the noise from the street was extremely loud. I brought this to the staff's attention, and they informed us that there would be another room available the next day that we could upgrade to. However, we were simply looking for peace and quiet, and the images suggested we would find that here. Unfortunately, the hotel is situated directly on a busy street, and only rooms located further back on the property might offer some relief from the noise.We attempted to discuss the situation with the hotel team, who made efforts to help us by contacting their service and involving Expedia. However, the next day, we were informed that the room they had planned to offer us had been booked overnight, and there were no other options available. We express our desire not to stay at the hotel anymore. We explained that we have a large family and that this was our only holiday, making peace and quiet crucial for us.We where made believed that the hotels customer service team would resolve the issue and secure a refund for us. However, after we left on the second day, we were informed that the hotel's customer service team decided not to issue a refund. We ended up losing a significant amount of money, and I cannot recommend this hotel. I truly don't understand why Expedia promotes it.
Stefan Michael
7 nachten verbleven in mei 2025
